All anyone asks for is a chance to work with pride.
W. Edwards Deming

Any manager can do well in an expanding market.
W. Edwards Deming

Eliminate numerical quotas, including Management by Objectives.
W. Edwards Deming

Hold everybody accountable? Ridiculous!
W. Edwards Deming

If you can't describe what you are doing as a process, you don't know what you're doing.
W. Edwards Deming

If you do not know how to ask the right question, you discover nothing.
W. Edwards Deming

Innovation comes from the producer - not from the customer.
W. Edwards Deming

It is not enough to do your best; you must know what to do, and then do your best.
W. Edwards Deming

It is not necessary to change. Survival is not mandatory.
W. Edwards Deming

Lack of knowledge... that is the problem.
W. Edwards Deming


Learning is not compulsory... neither is survival.
W. Edwards Deming

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
W. Edwards Deming

Quality is everyone's responsibility.
W. Edwards Deming

Rational behavior requires theory. Reactive behavior requires only reflex action.
W. Edwards Deming

The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
W. Edwards Deming

The emphasis should be on why we do a job.
W. Edwards Deming

The result of long-term relationships is better and better quality, and lower and lower costs.
W. Edwards Deming

We are here to make another world.
W. Edwards Deming

When a system is stable, telling the worker about mistakes is only tampering.
W. Edwards Deming

Whenever there is fear, you will get wrong figures.
W. Edwards Deming