A rule to live by: I won't use anything I can't explain in five minutes.
Phil Crosby
Being convinced one knows the whole story is the surest way to fail.
Phil Crosby
Change should be a friend. It should happen by plan, not by accident.
Phil Crosby
Eliminating what is not wanted or needed is profitable in itself.
Phil Crosby
If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.
Phil Crosby
In a true zero-defects approach, there are no unimportant items.
Phil Crosby
Making a wrong decision is understandable. Refusing to search continually for learning is not.
Phil Crosby
No one can remember more than three points.
Phil Crosby
Quality has to be caused, not controlled.
Phil Crosby
Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
Phil Crosby
Selecting the right person for the right job is the largest part of coaching.
Phil Crosby
Slowness to change usually means fear of the new.
Phil Crosby
Successful people breed success.
Phil Crosby
The audience only pays attention as long as you know where you are going.
Phil Crosby
The great discoveries are usually obvious.
Phil Crosby
Very few of the great leaders ever get through their careers without failing, sometimes dramatically.
Phil Crosby
We can spend our whole lives underachieving.
Phil Crosby
You don't have to be noisy to be effective.
Phil Crosby
You have to lead people gently toward what they already know is right.
Phil Crosby
Related Authors
Mark Twain, Tony Robbins, Henry David Thoreau, Zig Ziglar, Helen Keller, Joseph Campbell, Frederick Douglass, Anais Nin, F. Scott Fitzgerald
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